How do I deal with Confusion?
An average adult makes 33,000-35,000 decisions per day. We make some decisions automatically, and function on autopilot, whereas for some decisions, it may take a lot more thinking and questioning, and may often leave us confused. There are a few things and strategies we can try to do, to help ourselves to come to a place of sound decision. The Bible also provides several principles for dealing with confusion, which will also be discussed in this article
The single feature model helps us to make a decision when we need to make a relatively simple decision and the time to decide is fairly limited. For example, when choosing a cupcake, there are variables like flavour, toppings and icing, and pricing. In this case, you can choose to focus on any one of the variables and then make your decision. If we choose flavour, then we opt for what we like the most and ignore the rest of the variables.
Another model of decision making called the additive feature model evaluates all the important features of the choice, and then comes to a decision. For example, in choosing a phone, we make a list of what we may want in the phone, evaluate those features on the chosen phone and see if the phone fits what we need.
These models work for easy decisions, but what about decisions which are more complex, and require more risk, and are underlined with uncertainty?
Another model to help us would be the rational decision-making model. This is a step by step process that would help us make logical and objective models.
Step 1 - Identify the problem : Clearly define the issue that requires a decision.
Step 2 - Gather Information: Collect relevant data and information about the alternatives available.
Step 3 - Identify Alternatives: Generate multiple potential solutions or options to address the problem.
Step 4 - Evaluate Alternatives: Assess the pros and cons of each alternative by considering various factors like cost, time, resources, and potential outcomes.
Step 5 - Make a Decision: Select the alternative that is most likely to achieve the desired outcome.
Step 6 - Implement the Decision: Take action based on the chosen alternative.
Step 7 - Review the Decision: After implementation, evaluate the results to determine if the decision was effective and make adjustments if needed.
Intuitive Decision making is another method which comprises an individual’s experience- which through years of domain specific experience develops into gut feelings that drive good decisions; networks - where shared experiences help in understanding how certain decisions are made; emotional intelligence, tolerance - to be able to deal with wins and failures; curiosity - being able to exploit opportunities, and understanding the limits - the extent to how much can be done. Knowledge that comes from years of experience cannot be overlooked in certain areas of decision making, but overconfidence must be kept in check.
Decision Matrix analysis is another structured tool we can use to make decisions which helps evaluate and compare different alternatives against predefined criteria. Key factors are identified which are important, and the different options we can consider. Next, we categorise each option as rows and criterias as columns. Each column is then scored and evaluated based on its importance. This overview helps translate qualitative ideas into quantifiable results, making it easier to compare available options.
Example of a Decision Matrix:
Let’s say you're deciding where to go on vacation. You have three options: Beach Resort, Mountain Retreat, and City Getaway. The criteria you’ll consider are cost, relaxation, adventure, and activities.
Here’s how you can set up a decision matrix:
| Criteria | Weight (importance) |
Beach Resort (Score 1–10) |
Mountain Retreat (Score 1–10) |
City Getaway (Score 1–10) |
|---|---|---|---|---|
| Cost | 3 | 6 | 8 | 5 |
| Relaxation | 4 | 9 | 7 | 6 |
| Adventure | 2 | 5 | 8 | 9 |
| Activities | 1 | 8 | 5 | 9 |
Step 1: Multiply scores by weight
- Beach Resort:
Cost = 6 * 3 = 18
Relaxation = 9 * 4 = 36
Adventure = 5 * 2 = 10
Activities = 8 * 1 = 8
Total for Beach Resort = 18 + 36 + 10 + 8 = 72 - Mountain Retreat:
Cost = 8 * 3 = 24
Relaxation = 7 * 4 = 28
Adventure = 8 * 2 = 16
Activities = 5 * 1 = 5
Total for Mountain Retreat = 24 + 28 + 16 + 5 = 73 - City Getaway:
Cost = 5 * 3 = 15
Relaxation = 6 * 4 = 24
Adventure = 9 * 2 = 18
Activities = 9 * 1 = 9
Total for City Getaway = 15 + 24 + 18 + 9 = 66
Step 2: Compare the totals
- Beach Resort = 72
- Mountain Retreat = 73
- City Getaway = 66
From the decision matrix, Mountain Retreat has the highest total score, making it the best option based on your criteria.
The Bible has a lot to say about the importance of seeking wise counsel. It emphasizes the value of gaining wisdom from others who are grounded in faith and understanding, rather than relying solely on our own judgment to deal with confusion. Proverbs 12:15: "The way of a fool is right in his own eyes, but a wise man listens to advice." This verse reminds us that relying only on our own understanding can lead us astray, and it's wise to listen to others who can offer sound advice. Proverbs 19:20: "Listen to advice and accept instruction, that you may gain wisdom in the future." Wisdom is not just about gaining knowledge, but about being open to learning and growing through the counsel of others. This verse encourages humility in receiving guidance.
The Bible provides several principles for dealing with confusion. Seek Wisdom from God: The Bible encourages us to seek God's wisdom when we're confused. James 1:5 says, "If any of you lacks wisdom, let him ask of God, who gives to all liberally and without reproach, and it will be given to him." Trust in God’s Guidance: Proverbs 3:5-6 reminds us to trust in God's understanding rather than relying on our own limited perspective: "Trust in the Lord with all your heart, and lean not on your own understanding; in all your ways acknowledge Him, and He shall direct your paths." When we are confused, we can trust that God will lead us on the right path.
Clarity through Prayer: Philippians 4:6-7 encourages us to present our worries and confusion to God in prayer: "Be anxious for nothing, but in everything by prayer and supplication, with thanksgiving, let your requests be made known to God; and the peace of God, which surpasses all understanding, will guard your hearts and minds through Christ Jesus." Prayer brings peace, even in the midst of confusion. Take Time to Be Still: Psalm 46:10 says, "Be still, and know that I am God." When we’re overwhelmed and confused, sometimes the best response is to pause, reflect, and quiet ourselves before God. In stillness, we may find clarity and peace.
In times of confusion, the Bible offers a powerful reminder that we are not alone in navigating uncertainty. By seeking God’s wisdom, trusting in His direction, and turning to Him in prayer, we can find peace that surpasses our understanding. While confusion may be a natural part of life, we can rest in the assurance that God is with us, guiding us with love and clarity. As we quiet our hearts and trust in His plan, we are reminded that, even in the midst of confusion, God is always faithful to lead us toward peace and understanding.
Decision-making is an essential skill that impacts both personal and professional outcomes. The strategies outlined above offer various approaches for tackling complex choices. While each strategy has its strengths and limitations, selecting the most appropriate one depends on the context, available resources, and the nature of the decision to be made. By understanding and applying these strategies, individuals and organizations can improve their ability to make informed, effective decisions.
(All information in this article is Public Domain)
References:
- Matzler, Kurt, et al. “Intuitive Decision Making.” ResearchGate, Sept. 2007.
- Uzonwanne, Francis. “Rational Model of Decision Making.” ResearchGate, Nov. 2016.
- What is a Decision Matrix? Pugh, Problem, or Selection Grid | ASQ. (2025). Asq.org.